StorageCraft Service/Support - Renewal - 1 Year - Service

by
STORAGECRAFT
PCN#
06ZQ50
MFG#
XSVS00USMS011YZZZ
$71.28
cps

Extended & Accidental Damage Product Replacement Plan Available Details

Estimated Shipment:

Calculating Shipping

Product Highlights:
  • 12 x 5 x 2 Business Hour
  • Maintenance
  • Electronic
Product Condition: Manufacturer Refurbished
Shipping Weight: 1 lbs.
StorageCraft Service/Support - Renewal - 1 Year - Service
Tech Specs
Specifications

Manufacturer

Arcserve

Manufacturer Part Number

XSVS00USMS011YZZZ

Manufacturer Website Address

http://www.storagecraft.com

Brand Name

StorageCraft

Service Name

Service/Support - Renewal

Product Type

Service
Service Information

Service Main Type

Maintenance

Service Sub Type

Electronic

Service Description

12x5x2 Business Hour

Service Details

Service & Support:

  • Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • Phone consulting - 1 year - response time: 1 business day - severity high
  • Phone consulting - 1 year - response time: 2 business days - severity medium
  • Phone consulting - 1 year - response time: 2 business days - severity low
  • Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • E-mail consulting - 1 year - response time: 1 business day - severity high
  • E-mail consulting - 1 year - response time: 2 business days - severity medium
  • E-mail consulting - 1 year - response time: 2 business days - severity low
  • Web support - 1 year
  • Web knowledge base access - 1 year
  • New releases update - 1 year

Provided Support

  • Software Maintenance
  • Emergency Telephone Support
  • Phone Support
  • New Releases Update
  • Web Support
  • Emergency Email Consulting
  • Web Knowledge Base Access
  • Email Support

Service Response Time

2 Business Hour - Emergency Phone Support

Service Duration

1 Year

Product Supported

StorageCraft ShadowProtect SPX (Linux - Virtual Server):
  • Installation Type: Locally installed
  • License Qty: 1 virtual machine
  • Software License - Validation Period: 1 year