StorageCraft Premium Support - 1 Year - Service

by
STORAGECRAFT
PCN#
06ZR64
MFG#
GULU80USSS011YZPZ
$54.91
cps

Extended & Accidental Damage Product Replacement Plan Available Details

Estimated Shipment:

Calculating Shipping

Product Highlights:
  • 24 x 7 x 1 Hour
  • Technical
  • Electronic
Product Condition: New and Factory Fresh
Shipping Weight: 1 lbs.
StorageCraft Premium Support - 1 Year - Service
Tech Specs
Specifications

Manufacturer

Arcserve

Manufacturer Part Number

GULU80USSS011YZPZ

Manufacturer Website Address

http://www.storagecraft.com

Brand Name

StorageCraft

Service Name

Premium Support

Marketing Information

Premium Support

As an add-on feature for perpetual licenses with active Standard Support, Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.

Product Type

Service
Service Information

Service Main Type

Technical

Service Sub Type

Electronic

Service Description

24x7x1 Hour

Provided Support

  • Emergency Telephone Support
  • Phone Support
  • New Releases Update
  • Web Support
  • Emergency Email Consulting
  • Web Knowledge Base Access
  • Email Support

Service Response Time

1 Hour - Emergency phone consulting

Service Duration

1 Year

Product Supported

Software:
  • Software Title: StorageCraft ShadowProtect Granular Recovery for Exchange
  • Installation Type: Locally installed
  • Version: 8.x
  • License Qty: 250 mailboxes
  • Software License - Validation Period: 1 year